DELIVERY ORDER
Careful Delivery and Shipping
We treat our matcha with the same precision and respect during transit as we do during harvest. Experience a seamless delivery process designed for freshness and speed.
Handling & Timeframes
Orders are processed within 24 hours to ensure the maximum freshness of our stone-ground matcha. We ship Monday through Friday from our climate-controlled warehouse.
Return Process
Our concierge is available Mon—Fri, 9am—5pm JST.
- Email support@aomatcha.com with your order number and photo of the sealed tin.
- We will issue a prepaid return label within 24 hours.
- Drop the package at any authorized carrier location.
Global Reach
We bring AO Matcha to over 40 countries. Our specialized vacuum-sealed packaging ensures that flavor and nutrients remain intact across oceans.
Return Process
Our concierge is available Mon—Fri, 9am—5pm JST.
- Email support@aomatcha.com with your order number and photo of the sealed tin.
- We will issue a prepaid return label within 24 hours.
- Drop the package at any authorized carrier location.
Our Quality Guarantee
Matcha is a perishable agricultural product. While we don't accept returns on opened tins, we strive for 100% satisfaction.
30-Day Widow
Unopened, sealed products can be returned within 30 days of delivery for a full refund or exchange.
Quality Issues
If you believe your matcha is compromised in flavor or color, contact us immediately for a replacement.
Return Process
Our concierge is available Mon—Fri, 9am—5pm JST.
- Email support@aomatcha.com with your order number and photo of the sealed tin.
- We will issue a prepaid return label within 24 hours.
- Drop the package at any authorized carrier location.
CRAFTED IN KYOTO
Simplicity in Every Whisk.
STUDIO
Kyoto District 12, Higashiyama Ward, Kyoto 605-0001
hello@aomatcha.com
Frequently Asked
Still have questions?
Our concierge is available Mon—Fri, 9am—5pm JST.
Experience the Origin
Discover the difference that 800 years of tradition makes. Our Ceremonial Grade Uji Matcha is available for worldwide delivery.